Shipping Policy

Armillara is owned and operated by Qinhuangdao Luyue Technology Co., Ltd. This Shipping Policy explains how we process, ship, and deliver your order.

1. Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Personalized or custom products may require an additional 2–5 business days for production before shipment.

2. Estimated Delivery Time

Estimated delivery time is 7–12 business days after dispatch.

Delivery times may vary depending on your location, carrier delays, and customs processing. If your region requires a different timeline, it will be noted at checkout.

3. Shipping Fees

Shipping costs are calculated at checkout based on your destination and selected shipping method.

Free standard shipping is available on orders over $69.

4. Fulfillment / Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. We do not guarantee local fulfillment unless explicitly stated at checkout.

5. Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking to update.

6. Delays / Lost Packages

If your tracking information has not been updated for an extended period, or your package appears to be lost, please contact us at service@armillara.com with your order number.

We will work with the carrier to investigate and provide an appropriate solution. We do not automatically deny claims solely because tracking shows "Delivered."

7. Contact Us

Email: service@armillara.com
Phone: +86 14850803580
Service Hours: PDT 9:00 AM – 6:00 PM