Return & Refund Policy

Armillara is owned and operated by Qinhuangdao Luyue Technology Co., Ltd. We want you to be satisfied with your purchase. This policy explains how returns and refunds work.

1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

2. Return Eligibility

To qualify for a return, the item must be:

• Unused, unworn, and in its original condition

• In its original packaging

• Accompanied by proof of purchase (order number)

Personalized, customized, and clearance items are not eligible for return unless they arrive damaged, defective, or incorrect. This will be clearly stated on the product page before purchase.

3. How to Request a Return

To request a return, contact us at service@armillara.com and provide:

• Your order number

• The item you wish to return

• The reason for the return

• Photos or videos where relevant

4. Return Address

Please do not send returns to our business registration address.

Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

5. Return Shipping Cost

Preference-based returns:
Customers are responsible for return shipping costs.

Damaged / defective / incorrect items:
If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

6. Refund Timing

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

7. Cancellations

Orders can be canceled within 6 hours of purchase, as long as the order has not yet entered processing or production. To request a cancellation, contact service@armillara.com with your order number.

8. Contact Us

Email: service@armillara.com
Phone: +86 14850803580
Service Hours: PDT 9:00 AM – 6:00 PM