FAQ
FAQ
Armillara is owned and operated by Qinhuangdao Luyue Technology Co., Ltd. Below are answers to common questions.
Orders
How do I place an order?
Add items to your cart, proceed to checkout, and complete payment. You will receive an order confirmation email.
Can I change or cancel my order?
Orders can be canceled within 6 hours of purchase if they have not entered processing. Contact service@armillara.com with your order number.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.
Shipping
How long does processing take?
Orders are typically processed within 1–3 business days. Personalized items may require 2–5 business days for production.
How long does delivery take?
Estimated delivery is 7–12 business days after dispatch.
How much is shipping?
Shipping is calculated at checkout. Free standard shipping is available on orders over $69.
Where do you ship from?
Orders may be fulfilled from our own or partner facilities depending on inventory and destination.
What if my package is delayed or lost?
Contact service@armillara.com with your order number. We will investigate with the carrier and provide a solution.
Returns & Refunds
What is your return window?
Eligible items may be returned within 30 calendar days after delivery.
How do I request a return?
Email service@armillara.com with your order number, item, reason, and photos if relevant.
Who pays return shipping?
Customers cover return shipping for preference-based returns. Damaged, defective, or incorrect items are handled at no cost to the customer.
When will I receive my refund?
Approved refunds are issued within 5–10 business days after inspection.
Products
Are personalized items returnable?
Personalized, customized, and clearance items are not returnable unless damaged, defective, or incorrect.
Do you offer wholesale or bulk orders?
For bulk inquiries, contact service@armillara.com.
Contact
Email: service@armillara.com
Phone: +86 14850803580
Service Hours: PDT 9:00 AM – 6:00 PM