Privacy Notice
Armillara is owned and operated by Qinhuangdao Luyue Technology Co., Ltd. ("we," "us," or "our"). This Privacy Notice explains how we collect, use, and protect your personal information when you visit Armillara.com or make a purchase.
1. Information We Collect
When you visit our site or place an order, we may collect:
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Contact information: name, email address, phone number, shipping and billing address
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Order information: products purchased, payment method, order value
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Device and browsing information: IP address, browser type, pages visited
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Communication information: emails, chat messages, or support requests
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Send order confirmations, shipping updates, and tracking information
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Respond to customer service inquiries
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Improve our website, products, and services
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Send promotional emails (only if you opt in)
3. Sharing Your Information
We may share your information with:
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Payment processors to complete transactions
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Shipping carriers to deliver your order
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Service providers that help us operate our website and business
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Legal authorities when required by law
We do not sell your personal information.
4. Cookies
Our website uses cookies to improve your browsing experience, remember your cart, and analyze site traffic. You can disable cookies in your browser settings, but some features may not work properly.
5. Data Retention
We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
6. Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your data
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Opt out of marketing communications
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Request a copy of your data
To exercise these rights, contact us at service@armillara.com.
7. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
8. Changes to This Notice
We may update this Privacy Notice from time to time. Changes will be posted on this page with an updated date.
9. Contact Us
Qinhuangdao Luyue Technology Co., Ltd.
Room 1, No. 63, Quliugang Village, Matuodian Township, Changli County, Qinhuangdao City, Hebei Province, China
Email: service@armillara.com
Phone: +86 14850803580
Shipping Policy
Last Updated: [Insert Date]
Armillara is owned and operated by Qinhuangdao Luyue Technology Co., Ltd. This Shipping Policy explains how we process, ship, and deliver your order.
1. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Personalized or custom products may require an additional 2–5 business days for production before shipment.
2. Estimated Delivery Time
Estimated delivery time is 7–12 business days after dispatch.
Delivery times may vary depending on your location, carrier delays, and customs processing. If your region requires a different timeline, it will be noted at checkout.
3. Shipping Fees
Shipping costs are calculated at checkout based on your destination and selected shipping method.
Free standard shipping is available on orders over $69.
4. Fulfillment / Shipping Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. We do not guarantee local fulfillment unless explicitly stated at checkout.
5. Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking to update.
6. Delays / Lost Packages
If your tracking information has not been updated for an extended period, or your package appears to be lost, please contact us at service@armillara.com with your order number.
We will work with the carrier to investigate and provide an appropriate solution. We do not automatically deny claims solely because tracking shows "Delivered."
7. Contact Us
Email: service@armillara.com
Phone: +86 14850803580
Service Hours: PDT 9:00 AM – 6:00 PM